SPA POLICIES AND ETIQUETTE
At SPA BY DI VINE and WELLNESS INSTITUTE, we aim to please our clients by offering the highest level of services, by trained professionals, in the most relaxing environment.
To guarantee your desired appointment and reservation, a credit card may be required at the time of booking.
For your convenience, payment for spa and wellness services is settled upon conclusion of your treatment.
Gift Certificates may also be used in lieu of a credit card to hold your appointment. Details of our cancelation policy are provided below.
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.
*Please notify our spa coordinator of any concerns, allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies.
Please note that if you need to reschedule or cancel a spa or wellness appointment, we do require 24 hours in advance notice, to avoid being charged for the service.
Missed or no-show appointments will be charged the full value. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking.
Upon checkout, guests may choose their preferred method of payment.
Exclusive use of the Spa is available; please inquire about fees and available dates. All services and a 20% gratuity must be paid in full, 30 days before appointment. No cancellations or refunds will be done, 30 days prior to the date.
Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur.
A $35 return fee will be charged on all returned checks.
We encourage our guests to arrive 10-15 minutes or more, prior to the appointment time to relax, shop, read, breath and enjoy a beverage. Children under 13 years of age must be accompanied by parent/guardian in the waiting area. Children under 18 years of age, that is having a treatment done, must be accompanied by a parent/guardian in the treatment room.
Spa Promotions and Specials:
Spa specials cannot be used in combination with any other offer, promotions, spa packages or third party gift certificates.
Spa packages are per person and cannot be shared.
Return or Cancel Policy:
We do not offer any refunds, but will keep a credit on your file.
Products returned/exchange within 7 days of purchase with management approval.
Services canceled – credit on file, cancellation must be done within 30 days.