Policies

At Spa by Di Vine, we aim to please our clients by offering the highest level of service,

by trained professionals, in the most relaxing environment. 

 

 

Reservations

 

In order to get the date you desire we recommended for you to schedule as far out in advanced as possible. We do not guarantee the next day to be available or even the same week you call in. We will need the following information to get you on our calendar:

1. First and Last Name

2. Phone number

3. Cell phone provider (to get text reminders)

4. A good email address

5. A valid Credit Card to be on file for the following reasons under our cancellation policies.

Cancellation Policies and Fees

 

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. 

More than 24hr Notice:

You will not be charged any amount, and please let us know how we can accommodate you for another time slot that will work better with your schedule.

 

Running Late:

If you are running late please give us a call at 817-673-2111. We will do our best to get you in for your service. If you are running more than 10 minutes late we will need to reschedule you for possibly later in the day or another day when we have the availability. 

Less than 24hr Notice:

If you cancel or reschedule within 24 hours of your appointment there will be a $50 fee. 

No Shows:

If you do not show up to your appointment and do not reach out to contact us there will be a $75 fee.

If you no show to two or more of your appointments you will be asked to pay in advance in order to reschedule. 

Health and Allergies:

Please let us know if you have any health issues, concerns, reactions, or allergies you may have.

Group Bookings

 

Exclusive use of the Spa is available; please inquire about fees and available dates. All services and a 20% gratuity must be paid in full, 30 days before appointment. No cancellations or refunds will be done, 30 days prior to the date.

 

Prices and Services

 

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur. 

A $35 return fee will be charged on all returned checks.

Check in

 

We encourage our guests to arrive 10 minutes prior to the appointment time to relax, shop, read, breath and enjoy a beverage. Children under 13 years of age must be accompanied by parent/guardian in the waiting area. Children under 18 years of age that are having a treatment done must be accompanied by a parent/guardian in the treatment room, or the door will be left open.

 

Spa Promotions and Specials

 

Spa specials cannot be used in combination with any other specials, promotions, spa packages or third party gift certificates or payments. 

Spa packages are per person and cannot be shared. 

 

Return or Cancel Policy

Products returned/exchange within 7 days of purchase and a valid reason for return, with management approval.

No refunds on services paid in advance - there will be a credit on file per management approval. 

Spa by Di Vine and Wellness Institute

1124 Glade Rd. Suite 140

Colleyville, Texas 76034

817-673-2111

Hours: Appointment Only

Sunday & Monday:    Closed

Tuesday - Thursday: 10am - 6pm

Friday & Saturday:    10am - 3pm

© 2020 Spa By Di Vine. All rights reserved.