Sunrise

SPA POLICIES

At Spa by Di Vine, we aim to please our clients by offering the highest level of service, by trained professionals, in the most relaxing environment. 

To Book an Appointment
1. First and Last Name
2. Cell Phone Number 
3. Cell Phone Carrier
4. Email Address
5. Valid Credit Card on File

Cancellation Policy 

If we do not have a Credit Card on file, we will ask you to provide one.

We have a 24-hour Cancellation Policy with No Penalty 

  1. All Spa Treatments

    1. If you Cancel / No Show your appointment with less than 24 hours before your appointment the full amount of the service will be charged to the card on file.

    2. If you Reschedule your appointment with less than 24 hours before your appointment half the amount of the service will be charged to the card on file.

  2. All Med Spa Treatments

    1. If you Cancel your appointment with less than 24 hours before your appointment the amount listed below will be charged based on what your appointment is set for.

      • Micro-Needling - $100 will be charged to the card on file

      • PRP Micro-Needling - $150 will be charged to the card on file

      • Chemical Peel / Retinol Peel - $75 will be charged to the card on file

      • Neuromodulator Appointment - $100 will be charged to the card on file

      • Dermal Filler Appointment - $250 will be charged to the card on file

      • PDO Thread Appointment – Half the cost of the Threads will be charged on file.

    2. If you Reschedule your appointment with less than 24 hours before your appointment the amount listed below will be charged based on what your appointment is set for.

      • Micro-Needling - $75 will be charged to the card on file

      • PRP Micro-Needling - $100 will be charged to the card on file

      • Chemical Peel / Retinol Peel - $50 will be charged to the card on file

      • Neuromodulator Appointment - $75 will be charged to the card on file

      • Dermal Filler Appointment - $150 will be charged to the card on file

      • PDO Thread Appointment – 25% of the cost of the Threads will be charged on file.

    3. If you No Show your appointment with less than 24 hours before your appointment the full amount of the service will be charged to the card on file.

 If the card on file is declined, we will send you an invoice to be paid out. If the payment is not received, you will be REQUIRED to pay the balance before scheduling your next appointment! 

 Policies 

1.    Pregnancy Policy

  • Due to the safety of the mother and unborn baby we will not treat any expectant mother in their first trimester.

  • If you believe to be pregnant or are unsure, please inform your service provider before starting your appointment.

  • If you are considered to be a high-risk pregnancy, we will only treat you once we have a signed consent from your OBGYN. This consent must be for exactly the procedure you are wanting done.

2.    Children under the age of 13

  • We do not allow any children under the age of 13 to be in the spa unless they are receiving a treatment themselves.

  • If you are receiving a non-medical aesthetics procedure and you have no way to find a sitter your child can come in, but they will have to sit in the room with you while you receive your service.

  • If you are receiving a medical aesthetics procedure, we cannot make an exception and will need to reschedule your appointment.

3.    Group Bookings

  • Exclusive use of the Spa is available; please inquire about fees and available dates. All services and a 20% gratuity must be paid in full, 30 days before appointment. No cancellations or refunds will be done, 30 days prior to the date.

4.    Prices and Services

  • Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur

  • A $35 return fee will be charged on all returned checks

5.    Check In

  • All clients must arrive to the spa 10 minutes prior to there appointment time to fill out paperwork if it is not done before hand via the client portal. If you are on time to your appointment and paperwork still needs to be done the time its take to complete paperwork will be deducted from your service time.

6.    Spa Promotions and Specials 

  • Spa specials cannot be used in combination with any other specials, promotions, spa packages or third-party gift certificates or payments.

  • Spa packages are per person and cannot be shared.

7.    Product Return Policy

  • Products returned/exchange within 7 days of purchase and a valid reason for return, with management approval.