Sunrise

SPA POLICIES

At Spa by Di Vine, we aim to please our clients by offering the highest level of service,

by trained professionals, in the most relaxing environment. 

 

Please read over these policies as they will go into effect on August 17, 2021

  1. Booking an Appointment

    1. First and Last Name

    2. Phone number

    3. Phone Provider (At&t, Sprint etc.)

    4. Valid email address

    5. Valid Credit Card Information – this is for our cancellation/no show policy along with our upfront payments on certain services. Details are below.

  2. Groupon Policy

    1. We only allow ONE groupon PER NEW client. You are more than welcome to buy a second groupon as a gift to someone else. Our cancellation policy list below is also for any client coming in on a groupon. If you are an existing client, we will not honor a groupon.

      1. We have a 24-hour policy, you are more than welcome to cancel or reschedule more than 24 hours from the start of your appointment without any penalty.

      2. Cancelling or rescheduling with less than 24 hours before the start of your appointment will result in the following.

        1. We will redeem your Groupon – you are more than welcome to reschedule your appointment. If it is the second half of the IPL Groupon you will be charged $67.50.

        2. For the rescheduled appointment if you cancel, reschedule or no show that new appointment you will be charged $49 for the groupon facial and you will be charged half of what you paid for the groupon IPL.

        3. If you are having to constantly cancel, reschedule, or no show the groupon appointment a $49 fee will be charged every time

        4. If you come in for any other service, the policy is different so please read below.

    2. If you no show your groupon appointment your card will be charged $49. That charge will not be credited back to you. Groupon will be redeemed.

  3. All Spa Treatments, Chemical Peels, Micro-Needling, IPL Photo Facials and Laser Hair Removal Policy

    1. We will ask for a credit card to be on file to book any of these services. You can cancel or reschedule MORE than 24 hours from the start of your appointment with no penalty.

    2. If you reschedule less than 24 hours before the start of your appointment half the amount of the service will be charged to your card and will be credited back to your appointment if you come in on the 1st rescheduled appointment.

      1. If you reschedule less than 24 hours on the 1st rescheduled appointment that money will not be credited back to you, and you will be responsible for paying the full price the next time you come in.

      2. If you cancel less than 24 hours or no show the 1st rescheduled appointment that money will not be credited back to you, and you will be charged the full price service.

      3. The 2nd, 3rd etc.… rescheduled appointment you will be asked to pay for the service upfront and that money will not be credited back to you if you violate the 24-hour policy.

    3. If you cancel less than 24 hours before the start of your appointment or No Show the appointment, your card will be charged the full amount of the service and not credited back to you.

  4. Neuromodulator Policy

    1. We will ask for a $100 payment upfront when booking the appointment. This will be credited to your service.

    2. If you cancel, reschedule less than 24 hours before hand or just no show the appointment the $100 will not be credited back to you.

  5. Dermal Filler Policy

    1. We will ask for half of the syringe of filler cost to be paid upfront when booking the appointment. This will be credited to your service.

    2. If you cancel, reschedule less than 24 hours before hand or just no show the appointment the amount you paid will not be credited back to you.

  6. PDO Threads Policy

    1. We will ask for 50% of the payment upfront when booking the appointment. This will be credited to your service

    2. If you cancel, reschedule less than 24 hours before hand or just no show the appointment the amount you paid will not be credited back to you.

  7. Pregnancy Policy

    1. Due to the safety of the mother and unborn baby we will not treat any expectant mother in their first trimester.

    2. If you believe to be pregnant or are unsure, please inform your service provider before starting your appointment.

    3. If you are considered to be a high-risk pregnancy, we will only treat you once we have a signed consent from your OBGYN. This consent must be for exactly the procedure you are wanting done.

  8. Children under the age of 13

    1. We do not allow any children under the age of 13 to be in the spa unless they are receiving a treatment themselves.

    2. If you are receiving a non-medical aesthetics procedure and you have no way to find a sitter your child can come in, but they will have to sit in the room with you while you receive your service.

    3. If you are receiving a medical aesthetics procedure, we cannot make an exception and will need to reschedule your appointment. 

  9. Group Bookings

    1. Exclusive use of the Spa is available; please inquire about fees and available dates. All services and a 20% gratuity must be paid in full, 30 days before appointment. No cancellations or refunds will be done, 30 days prior to the date.

  10. Prices and Services

    1. Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur.

    2. A $35 return fee will be charged on all returned checks

  11. Check In

    1. All clients must arrive to the spa 10 minutes prior to the appointment time to fill out paperwork if it is not done before hand via the client portal. If you are on time to your appointment and paperwork still needs to be done the time it takes to complete paperwork will be deducted from your service time.

  12. Spa Promotions and Specials

    1. Spa specials cannot be used in combination with any other specials, promotions, spa packages or third-party gift certificates or payments.

    2. Spa packages are per person and cannot be shared.

  13. Product Return Policy

    1. Products returned/exchange within 7 days of purchase and a valid reason for return, with management approval.

 

I as a client of Spa by Di Vine and Wellness Institute will sign this form acknowledging that I understand all policies set forth by the spa. I am signing this in agreement that Spa by Di Vine has the right to charge my card on file if I cancel or reschedule less than the 24-hour mark or no show any appointments and I will not dispute any of these charges.